Verifying Your Account Details
Verification proves the wallet number on a payout belongs to the person asking for it. We ask for a photo ID — national ID card or passport — a clear selfie, and the wallet number you plan to use. Send them through the account screen; the files stay attached to your profile. Once the document name and the payout name match, your
withdrawal path stops needing manual checks. It also means a phone left in a CNG cannot be used to drain your balance.
- Open account security — Inside your profile, the verification panel lists what is still missing — ID, selfie, or wallet name.
- Upload the photo ID — Take the picture in daylight with all four corners inside the frame. Blur and glare are the usual reasons a document comes back.
- Match the name — Your wallet account name must read exactly as it does on the ID. A nickname or a family member's number will not clear.
- Wait for the check — The panel shows pending or cleared. If something needs another look, we reach you through the account itself.